Policies
Shipping Policy
Last updated: June 2025
We ship across India using reliable courier partners. Here's everything you need to know about how your order travels from our print floor to your door.
Order Processing
All orders are processed on business days (Monday – Saturday, excluding public holidays). After payment confirmation:
Order Confirmed
You receive a confirmation email with your order ID.
Approved & Queued
Admin reviews and approves the order within 24 hours.
Packed & Dispatched
Your package is handed to the courier and a tracking number is shared.
Delivery Timelines
Standard Products
3 – 7 days
After dispatch from our warehouse
Custom Prints
5 – 14 days
Includes print time + shipping
Timelines are estimates and may vary during peak seasons or due to logistics disruptions beyond our control.
Custom Print Shipping
Custom 3D print orders require additional production time before shipping. The timeline depends on:
- ✦ Complexity and size of your model
- ✦ Material selected (FDM is typically faster than SLA)
- ✦ Current print queue load
We will keep you updated via email at each stage. Shipping commences only once quality checks are passed.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location, order weight, and dimensions. We strive to keep rates competitive. Free shipping may be available on orders above a threshold — check the checkout page for any active offers.
Remote or difficult-to-access areas may incur additional surcharges applied by our courier partners.
Tracking Your Order
Once your order is dispatched, you will receive an email with your tracking number and courier partner details. You can track your order:
- ✦ Through the courier's official website using the tracking number.
- ✦ Via your Layersoul account under "My Orders".
Tracking updates may take 12–24 hours to reflect after dispatch.
Service Areas
We currently ship to all serviceable pin codes across India. International shipping is not available at this time. If your pin code is not serviceable, you'll be notified at checkout.
Lost or Damaged Shipments
If your package arrives damaged or is lost in transit, please:
- 1. Photograph the damaged packaging before opening (for damage claims).
- 2. Contact us within 48 hours of delivery (or expected delivery date for lost items).
- 3. Include your Order ID and photos in your support request.
We will work with the courier to investigate and resolve the issue — including replacement or refund where applicable.
Report an Issue